• We offer secure payment options online, over the phone and in person. This includes the SmartHub online portal and mobile app, as well as our secure, automated phone system. Outside of SmartHub, we will never store your payment information.
  • We share information about suspected fraudulent activities affecting WCEC members on our website and social media. Please visit our scam protection page for alerts and information.
  • We never sell member information to marketers or third parties.


  • Always use a complex password for SmartHub and other websites where you access sensitive information. Check out some tips for setting a strong password.
  • Your SmartHub password should be different from passwords you use on other sites. That way, if another website is hacked, attackers won’t be able to use the same password to access your SmartHub account.
  • Always look for “https://” at the beginning of a website’s address before you submit any sensitive information. This indicates your information is protected with encryption when you send it. All of the pages on our website are secure.
  • Make sure you’re using up-to-date software when connecting to SmartHub. Most newer browsers and devices will update automatically; just remember to apply the updates quickly.
  • Always use a trusted network when connecting to SmartHub. Avoid using public Wi-Fi, especially when entering payment information.

Advice for Consumers: Tips to Help Protect Your Privacy

  • Personal info is like money: Value it. Protect it. Information about you, such as your purchase history or location, has value – just like money. Be thoughtful about who gets that information and how it’s collected through apps and websites. You should delete unused apps, keep others current and review app permissions.
  • Share with care. Think before posting about yourself and others online. Consider what it reveals, who might see it and how it could be perceived now and in the future.
  • Own your online presence. Set the privacy and security settings on websites and apps to your comfort level for information sharing. Each device, application or browser you use will have different features to limit how and with whom you share information.
  • Think before you act. Information about you, such as the games you like to play, your contacts list, where you shop and your geographic location, has tremendous value. Be thoughtful about who gets that information and understand how it’s collected through websites and apps.

Find out more at StaySafeOnline.