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Scam Protection

Scam Protection

Find out how to protection yourself against scams.

 


 

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SCAM PROTECTION

Occasionally, WCEC members report falling prey to scams by people falsely posing as cooperative employees. Here are some guidelines you can use to protect yourself.

What WCEC Does

  • We will occasionally make courtesy calls to members regarding their accounts. These calls direct recipients to our secure payment line.
  • Our employees work in the field to collect payments at residential and commercial locations. Please verify WCEC employees by photo identification badges They will travel in company vehicles and wear WCEC uniform shirts.

What We Never Do

  • Call to threaten a service disconnection if payment is not made immediately.
  • Ask you to pay with a prepaid card.
  • Call from an out-of-state number.
  • Instruct you not to call any other WCEC number to make payment.
  • Threaten a service disconnection on holidays or weekends.
  • Try to sell you products or services by phone or door-to-door, including solar panels, energy audits, “important energy-saving initiatives” or more.

What You Can Do

  • If you are contacted by someone claiming to be a WCEC employee, verify it by contacting us at 979-543-6271 or toll-free at 800-460-6271, the phone number printed on your bill. Spanish-speaking representatives are available Monday through Friday, from 7:30 a.m. to 4:30 p.m.
  • If you receive a suspicious call, please attempt to take note of as much as you can about the scam attempt, then hang up and contact your local law enforcement agency to file a report. We also encourage members to then contact us with any information about the scam so that we can inform our members and the public.
  • If you are approached by someone claiming to work for WCEC, ask to see identification or call our office to verify their identity.

UTILITIES UNITED AGAINST SCAMS

Utilities United Against Scams is dedicated to combating impostor utility scams. They have worked collaboratively with many utilities and trade associations to release the Consumer's Guide to Imposter Utility Scams.

The Consumer’s Guide to Impostor Utility Scams is an educational guide that provides key information to consumers and community leaders on the types of impostor utility scams that are occurring across the country (phone, in-person, and internet), tips to avoid scams that individuals can use and share with their communities, and names and contact information for the entities and organizations that may be called upon in case someone becomes a victim of an impostor scam.

DOWNLOAD THE GUIDE HERE

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  • My Account
    • Manage My Account
      • Start, Stop or Transfer Service
      • Pay Online (SmartHub Login)
      • Payment Options
      • Auto Pay
      • SmartHub
      • Update Account Information
      • Variable Billing
    • Account Information
      • Understanding My Bill
      • Payment Assistance
      • New Service Construction
      • Metering
      • Critical Account Membership
      • Texas Ag Sales & Use Tax Exemption
  • My Membership
    • Member Benefits
      • Co-op Connections Savings Program
      • Patronage Refunds
      • Washington D.C. Youth Tour Trip
      • Outdoor/Security Lighting
      • Products For Your Home
      • Texas Co-op Power Magazine
    • Member Information
      • Annual Meeting of Members
      • Member Resources & Forms
      • Member Communication
      • Notification of Property Hazard/Repair Needed
  • Our Cooperative
    • WCEC
      • WCEC History
      • WCEC Today
      • Board of Directors
      • Power Supply and Distribution
      • Shirly Stubbs Feinstein Endowment
      • Staff & Careers
      • Contact Us
    • Community Involvement
      • Operation Round Up
      • Employee Volunteers
      • CoBank Sharing Success Grant
      • Christmas Lighting Contest
      • Community Presentations
    • The Cooperative Way
      • What is a Cooperative?
      • America's Electric Cooperatives
      • Texas Electric Cooperatives
      • Touchstone Energy Cooperatives
  • Safety & Savings
    • Safety
      • Outage Central
      • Electricity 101
      • Electrical Safety
      • Kids Corner
      • Cybersecurity
      • Scam Protection
      • Call Before You Dig
    • Savings
      • Use Less; Save More - Energy Savings
      • Residential Energy Audits
      • Load Management Program
      • Beat the Peak
  • Internet Services
    • Manage My Internet
      • Pay Online (SmartHub Login)
      • Contact Internet Support
      • Wirehand Wireless FAQs
      • Wirehand Wireless Compatible Equipment List
    • WCEC Internet Options
      • Wirehand Wireless
      • Exede Satellite
  • Outage Central
    • Outage Central
      • Report An Outage
      • Outage Map
    • Outage Information
      • Outage Prep & Safety Tips
      • Outage Prevention
      • Power Restoration