Email Series

WCEC'S EDUCATIONAL SERIES

Are You Ready for Hurricane Season?

Planning and preparing can make a big difference in safety and resiliency in the wake of a hurricane. Subscribe to Hurricane 101: Preparedness Series to get the best information on Hurricane Prep and use the links below to explore resources from FEMA and Ready.gov.

SUBSCRIBE TO WCEC'S HURRICANE SERIES HERE

FEMA HURRICANE KIT       READY.GOV WEBSITE      NWS HURRICANE GUIDE     NWS HURRICANE GUIDE (SPANISH)

TO REPORT AN OUTAGE, CALL: 
979-543-6271 or 1-800-460-6271

WCEC has emergency crews on-call 24 hours a day including weekends and holidays. In case of a power outage, please call our office at 979-543-6271 or toll-free at 1-800-460-6271. This number will connect you to our office or our after-hours dispatch service.

BEFORE YOU REPORT AN OUTAGE

Sometimes a power outage in your home is not a co-op power outage, but instead an issue on your side of the meter. If WCEC responds to an outage report that was an issue within your home, you may be charged a trip charge. To deter a trip charge, follow these steps:

  1. Verify that your entire house is out. You may have just blown a fuse or tripped a breaker. 
  2. Check your meter and your main disconnect, which is located near your meter. Take a look at your meter to help determine if the outage is WCEC’s problem or a problem within your home. A meter with a digital display will have a blank screen which indicates that the problem is on the co-op’s side. When you see something displayed on the screen, this means that power is getting to the meter and it is not a co-op outage; it is an outage within your home.
  3. Check with your neighbors to see if their power is off.

WHEN REPORTING AN OUTAGE

  1. If you determine that an outage has occurred, please provide the following information for the quickest results when you call: name, phone number, account number or physical location of the outage, approximate time power went off, and any other information that may be helpful, such as location of any wires that are down, broken or fallen poles, trees in the line, loud noises of any kind, type of weather, sparks flying on the pole, wire, or transformers; do your neighbors have lights, etc.
  2. Turn off your heating & air conditioning units at the thermostat and any other large appliances and water heater(s).  Reducing load will make it safer, easier, and quicker for our linemen to get the power back on and will protect your equipment from lightning and switching surges.
  3. If you get a repeated busy signal, most likely the outage covers a large area and we are receiving multiple calls. If service is restored to your neighborhood and your lights are still off, please call again. 

Please do not email us or send outage reports via social media, as these channels are not monitored 24/7.

Stay Up To Date During An Outage

Social Media

For the latest outage updates, follow us on social media. 

Facebook

Radio

During major power outages and/or severe weather, updates will also be available on these local radio stations: 

KULP FM 106.7 (AM 1390)
KIOX FM 96.1
KULM FM 98.3

View Outage Map

WCEC's outage map gives you real-time information on outages.

View Outage Map

LIVE OUTAGE MAP

OUTAGE RESOURCES

Be Prepared

WCEC encourages all members to prepare for the worst. Find out how here.

Power Restoration

Find out how WCEC restores power as quickly and safely as possible.

Outage Prevention

There are several ways that our members can help WCEC prevent outages.