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Report An Outage

Report An Outage

CALL: 979-543-6271 or 1-800-460-6271

Outage Central Outage Map

 


 

 report_outage-217x224.jpg

TO REPORT AN OUTAGE, CALL: 979-543-6271 or 1-800-460-6271


WCEC has emergency crews on-call 24 hours a day including weekends and holidays. In case of a power outage, please call our office at 979-543-6271 or toll-free at 1-800-460-6271. This number will connect you to our office or our dispatch service after hours.

If you should experience an outage:

  1. First – check your circuit breakers.  If some of your lights work, the trouble may be the circuit breakers.
  2. Check with your neighbors to see if their power is off.
  3. If you determine that an outage has occurred, please provide the following information for the quickest results when you call: name, phone number, account number or physical location of the outage, approximate time power went off, and any other information that may be helpful, such as location of any wires that are down, broken or fallen poles, trees in the line, loud noises of any kind, type of weather, sparks flying on the pole, wire, or transformers; do your neighbors have lights, etc.
  4. Turn off your heating & air conditioning units at the thermostat and any other large appliances and water heater(s).  Reducing load will make it safer, easier and quicker for our linemen to get the power back on and will protect your equipment from lightning and switching surges.
  5. If you get a repeated busy signal, this means the outage covers a large area, we are receiving multiple calls, and that we are working on the problem.  If service is restored to your neighborhood and your lights are still off, please call again. 
     

BEFORE YOU REPORT AN OUTAGE...

Sometimes a power outage in your home is not a co-op power outage, but instead an issue on your side of the meter. If WCEC responds to an outage report that was an issue within your home, you may be charged a trip charge. To deter a trip charge, follow these steps:

  1. Verify that your entire house is out. You may have just blown a fuse or tripped a breaker. 
  2. Check your meter and your main disconnect, which is located near your meter. Take a look at your meter to help determine if the outage is WCEC’s problem or a problem within your home. A meter with a digital display will have a blank screen which indicates that the problem is on the co-op’s side. When you see something displayed on the screen, this means that power is getting to the meter and it is not a co-op outage; it is an outage within your home.
  3. Check with your neighbors to see if their power is off.

Please do not email us or send us any outage reports via social media, as these channels are not monitored 24/7.

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  • My Account
    • Manage My Account
      • Start, Stop or Transfer Service
      • Pay Online (SmartHub Login)
      • Payment Options
      • Auto Pay
      • SmartHub
      • Update Account Information
      • Variable Billing
    • Account Information
      • Understanding My Bill
      • Payment Assistance
      • New Service Construction
      • Metering
      • Critical Account Membership
      • Texas Ag Sales & Use Tax Exemption
  • My Membership
    • Member Benefits
      • Co-op Connections Savings Program
      • Patronage Refunds
      • Washington D.C. Youth Tour Trip
      • Outdoor/Security Lighting
      • Products For Your Home
      • Texas Co-op Power Magazine
    • Member Information
      • Annual Meeting of Members
      • Member Resources & Forms
      • Member Communication
      • Notification of Property Hazard/Repair Needed
  • Our Cooperative
    • WCEC
      • WCEC History
      • WCEC Today
      • Board of Directors
      • Power Supply and Distribution
      • Shirly Stubbs Feinstein Endowment
      • Staff & Careers
      • Contact Us
    • Community Involvement
      • Operation Round Up
      • Employee Volunteers
      • CoBank Sharing Success Grant
      • Christmas Lighting Contest
      • Community Presentations
    • The Cooperative Way
      • What is a Cooperative?
      • America's Electric Cooperatives
      • Texas Electric Cooperatives
      • Touchstone Energy Cooperatives
  • Safety & Savings
    • Safety
      • Outage Central
      • Electricity 101
      • Electrical Safety
      • Kids Corner
      • Cybersecurity
      • Scam Protection
      • Call Before You Dig
    • Savings
      • Use Less; Save More - Energy Savings
      • Residential Energy Audits
      • Load Management Program
      • Beat the Peak
  • Internet Services
    • Manage My Internet
      • Pay Online (SmartHub Login)
      • Contact Internet Support
      • Wirehand Wireless FAQs
      • Wirehand Wireless Compatible Equipment List
    • WCEC Internet Options
      • Wirehand Wireless
      • Exede Satellite
  • Outage Central
    • Outage Central
      • Report An Outage
      • Outage Map
    • Outage Information
      • Outage Prep & Safety Tips
      • Outage Prevention
      • Power Restoration